FREQUENTLY ASKED QUESTIONS

1. Who do I contact about receiving calls from the Nevada Department of Corrections (NDOC)?

    Prepaid Collect Account 

     

    Outside parties create and fund a prepaid AdvanceConnect account through Securus Technologies.

    Securus Technologies
    Call: 1-800-844-6591 to set up an account through Securus’ automated phone system or speak to a Securus Customer Care representative; or

    Visit: www.SecurusTech.net

    Traditional Collect Account 

    Calls are billed to you on your local telephone bill if permitted by your local phone company. This account may be subject to a 90-day rolling spending limit and monthly fee as determined by your local telephone service provider.

    Direct Bill Account (attorneys and bail bondsmen only) 

    Accounts are set up through ICS; calls are billed directly to attorneys and bail bondsmen only.

    Securus Technologies
    Call: 1-800-844-6591 to set up an account through Securus’ automated phone system or speak to a Securus Customer Care representative; or

    Visit: www.SecurusTech.net 

      2. What are the rates for receiving calls from inmates?

        3. Who do I contact to block or unblock my number from NDOC inmates?

          • When you receive a call from NDOC inmates, you will be given the option to block this inmate from calling your number. Additionally, you will be given the option to block all future calls from NDOC.
          • If a called party pushes the wrong button and blocks their phone number in error, they need to call Securus Customer Service at 800-844-6591.

            4. Who does an inmate contact if they are having difficulty completing calls?

              If an inmate is having phone problems, they can seek assistance from their facility caseworker.

                5. What other restrictions are there on calls from NDOC inmates?

                  The following restrictions may be applied by the NDOC to inmate phones:

                  • Limits on length of calls or calling availability hours.
                  • Limits on number of inmate calls or total monthly call minutes.
                  • Call monitoring, recording, and inmate voice validation (in order to place calls).
                  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
                  • Temporary or permanent denial of phone usage rights based on disciplinary problems, gang affiliations, or requests by a called party.

                  Restrictions vary at each facility; it is recommended that the facility where the inmate is housed be contacted to verify restrictions.