Inmate Phone Information


More Information

This site provides information on how to receive calls from inmates at the Nevada Department of Corrections (NDOC).

The NDOC has contracted with Securus Technologies to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Friends or family can fund calling accounts using a direct-dial "voice response" (IVR) number, a web-based portal, or by contacting Customer Support agents. Called parties can make payments directly to an inmate's calling account or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.

** For details on previous inmate telephone services through CenturyLink – click here  **

    Available Services

    Prepaid Collect Account 

    Outside parties create and fund a prepaid AdvanceConnect account through Securus Technologies.

    Securus Technologies

    Call: 1-800-844-6591 to set up an account through Securus’ automated phone system or speak to a Securus Customer Care representative; or

    Visit: www.SecurusTech.net

    Traditional Collect Account 

    Calls are billed to you on your local telephone bill if permitted by your local phone company. This account may be subject to a 90-day rolling spending limit and monthly fee as determined by your local telephone service provider.

    Inmate Debit Account 

    Inmates may use money from their NDOC Trust accounts to purchase debit calling time through the Inmate Services Commissary Section located at their facility.

    Direct Bill Account (attorneys and bail bondsmen only)

    Accounts are set up through Securus Technologies; calls are billed directly to attorneys and bail bondsmen only.

    Securus Technologies
    Call: 1-800-844-6591 to set up an account through Securus’ automated phone system or speak to a Securus Customer Care representative; or

    Visit: www.SecurusTech.net

    Video Visitation (Juvenile Offenders Only)

     http://doc.nv.gov/Inmates/Visiting/Home/ 

     

      Restrictions

       The following restrictions may be applied by the NDOC to inmate phones:

      • Limits on length of calls or calling availability hours.
      • Limits on number of inmate calls or total monthly call minutes.
      • Call monitoring, recording, and inmate voice validation (in order to place calls).
      • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
      • Temporary or permanent denial of phone usage rights based on disciplinary problems, gang affiliations, or requests by a called party.

       Restrictions vary at each facility; it is recommended that the facility where the inmate is housed be contacted to verify restrictions. 

        NDOC inmate telephone rates and commissions

        Commissions received from the inmate telephone services are not used to fund the Inmate Welfare Account (IWA) and not to reduce NDOC’s operational costs (e.g., custody staff payroll, inmate-driven expenses, utilities, etc.). The IWA is used to provide services for all inmates including but not limited to satellite TV services, recreational program equipment and supplies, and law library services. The IWA also funds several services for indigent inmates including medical costs and release assistance.