Inmate Phone Information


This site provides information on how to receive calls from inmates at the Nevada Department of Corrections (NDOC).

The NDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

CenturyLink's services incorporate The ENFORCER® inmate calling platform and related payment systems provided by Inmate Calling Solutions (ICSolutions). The ENFORCER enables each inmate to place paid telephone calls to up to 20 different phone numbers. To optimize the inmate calling experience, the ENFORCER combines security, fraud control, and regulatory compliance benefits with innovative calling plans and payment options.

Friends or family can fund calling accounts using a direct-dial "voice response" (IVR) number, a web-based portal, or by contacting Customer Support agents. Called parties can make payments directly to an inmate's calling account or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.

    Available Services

     

    http://doc.nv.gov/Inmates/Visiting/Home/

      Collect Account

     

    Accounts are set up through CenturyLink. Calls are billed to you through your local phone company.

    EPSI
    Mailstop: FLAPKA0112
    PO Box 165000
    Altamonte Springs, FL 32716
    Live agent phone: 888-664-7839
    EPSI@centurylink.com

    Prepaid Collect Account

    Accounts are set up and funded through ICSolutions; enables you to receive calls from an inmate at your specified phone number.

    Inmate Calling Solutions
    2200 Danbury St.
    San Antonio, TX 78217
    Live agent phone: 888-506-8407
    customer@icsolutions.com
    https://icsonline.icsolutions.com/icsonline/welcome.aspx

    Inmate Debit Account

    Accounts are set up and funded through Inmate Banking Services. Inmates can use money in their inmate banking account to purchase debit calling time through the Inmate Store.

    Inmate Voice Messaging

    • Must have a Prepaid Collect account through ICSolutions.
    • Once a prepaid account is established, call 702-262-6140 to leave a voice mail.
    • Each message can last up to 30 seconds at a cost of $1.00.

    Direct Bill Account (attorneys and bail bondsmen only)

    Accounts are set up through ICS; calls are billed directly to attorneys and bail bondsmen only.

    Phone: 800-464-8957

    Video Visitation (Juvenile Offenders Only) 

     http://doc.nv.gov/Inmates/Visiting/Home/ 

     

      Restrictions

      The following restrictions may be applied by the NDOC to inmate calling:

      • Limits on length of calls or calling availability hours.
      • Limits on number of inmate calls or total monthly call minutes.
      • Call monitoring, recording, and inmate voice validation (in order to place calls).
      • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
      • Temporary or permanent denial of phone usage rights based on disciplinary problems, gang affiliations, or requests by a called party.